Shopping/Purchasing

Absolutely, our customer service team is happy to help with your order. Please call us at 07949 014362. We are in the office Monday to Friday, 10am to 5pm. 

We are unable to change an order after it has been submitted. As long as the order has not been despatched, we are happy to cancel this for you and assist you to set up a new order with the required items. To add an item, it is best to place a further order with free delivery and then call or email our Customer Services team to let them know. For orders outside of the UK we can refund the price of the postage of the 2nd order and send both orders out together.

Once the order has despatched, we are unable to cancel or amend the order. So if you need to make changes, please notify us as soon as possible. If you wish to make a change to an order you have just placed, it is important that you call us at 07949 014362 (From outside the UK please call +44 7949-014362) to speak to a member of our team or send an email to request cancellation and stop the parcel leaving the warehouse. 

We are fully online and hope to have a show room for wholesaler which will be open to public on appointment. The only location where all our brands and products are available is online at Hatsworld.co.uk. 

Hats come in many different sizes. Take a look at our sizing guide to find the size that will fit. Also, each hat will have a sizing information tab underneath the photo on the individual product page. That sizing information should be for that exact product. 

We accept Visa, Mastercard and Maestro cards. We also accept payments via PayPal. Sorry, we do not accept cheques. 

SSL Technology: We use the industry standard (SSL) server which is the best software available today for secure commerce transactions. All of your information including credit card and personal information is encrypted. This means no one else can read it! back

Unfortunately, after an order is dispatched we can no longer refund on Coupon Codes. 

We can ship to some countries not listed during checkout; please email our customer service team at cs@Hatsworld.co.uk and let them know what products you would like and the country where the order will be shipped. We will respond as soon as possible to let you know if we can fulfil your order. 

Delivery

Hatsworld.co.uk offers a range of delivery methods which you are able to select during the checkout process. These include Royal Mail 2nd Class, 1st Class Delivery and next working day and weekend courier deliveries. 

Our Royal Mail services are not trackable services. Our next working day courier service is trackable. Our courier will send you tracking information via email or text after the parcel has despatched from our warehouse. Also, if you wish you can call our Customer Service Hotline quoting your order number and our staff will happily check the progress of your parcel. 

Our couriers will leave a card explaining where your package is and also provide the package tracking number. Our courier, DPD, will email you to let you know what time slot your package will be delivered (within a 2 hour slot) and you can either arrange somebody to be there at that time or reply to the email to arrange an alternative delivery date. Couriers may also attempt delivery to a neighbour.

Very few orders should be delayed but the most common delays we note are: 1. an attempted delivery has been made but no-one was in (a card should always be left by the courier to notify you of this), 2. bad weather or strike action has created delays. If you wish you can call our Customer Service Hotline quoting your order number and our staff will happily check the progress of your parcel. 

Currently customers cannot collect or return items directly to the Hatsworld.co.uk. Once we open our show room customer will be able to collect, exchange and return between 11am and 4pm but refund will be done online. Until further notice please return the item via post using the returns procedure on your delivery note. 

Yes we do. Please select one of the Royal Mail shipping options for BFPO addresses. 

For regions outside of the European Union any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel and vary from country to country. Unfortunately, we have no control over these charges, and cannot tell you what the exact cost will be (if there is any). There will now be customs or import duties as UK has exited from the EU as we ship from the UK. 

Exchanges & Returns

Yes, if you are returning for an exchange or refund you will need to cover the postal costs back to Hatsworld.co.uk. We advise you use Royal Mail recorded delivery to ensure we can track that your package has arrived at our warehouse. If you are returning a faulty or wrong product, we will refund the postage. back

Currently No, customers cannot collect or return items directly to the Hatsworld.co.uk warehouse or offices at this time Please return the item via post using the returns procedure on your delivery note but once we open our showroom customers will able to do so. We will place a notice of changes on our home page

All refunds should take no more than 4 working day from when your item(s) arrives back to Hatsworld.co.uk. Please allow for a further 5 days for the refund to show up in your bank account as this will vary. 

All exchanges should take no more than 2 working days from when your item(s) arrives back to Hatsworld.co.uk. We will then post the exchange(s) back out to you which will take 3-5 days to deliver. This process will be dependent on the time of year. If you need an exchange quickly, we recommend placing a new order for the product online, so it is shipped instantly, and then requesting a refund for the item being sent back. 

We are unable to process exchanges to different styles. If you would like a different hat from what you have ordered, we recommend placing a brand new order and returning the original order for a refund. back

Please call our Customer Service team to confirm the details of the order. In the unlikely event that we have sent the wrong item, we will arrange for the correct item to be sent out. Please use the returns slip to return the wrong item and include a proof of postage cost so we can refund that for you. 

The first thing to do is check that your item has been delivered to us and signed for (we recommend using Royal Mail Signed For Service to be sure of delivery, you can track your parcel at (http://track.royalmail.com/). If it has not and appears to still be making its way back to Hatsworld.co.uk we suggest you wait 15 days. This is how we are advised by Royal Mail. From here, please contact Royal Mail or the courier you used and they will take you through making a claim.